BookAhead privacy notice

Version 2026-11-07. This notice explains how the companies that provide BookAhead ("we") handle personal data in BookAhead. It applies together with the BookAhead terms of each region.

1. Who we are

Cloudprinter.com B.V., Dorpsstraat 159 A, 2992 BD Barendrecht, the Netherlands, Chamber of Commerce 63851636, trading as BookAhead. It operates the Service and is the controller of the data in section 2.

De Ruyter Print, Inc., 2175 E Valencia Rd, Suite 125 & 145, Tucson, AZ 85706, United States, trading as BookAhead, sells print runs and warehouse services in the United States. It is a controller of the company, invoice and order data it needs for those sales, and receives the delivery data of the publisher's customers for orders shipped from its warehouse.

Questions and requests for either company: support@booksahead.ai.

2. Data we process as controller

For the people who use BookAhead on behalf of a publisher, and for BookAhead's own staff, we process:

• name, work e-mail address, role and the publisher they work for, to give access to the account and to send the mails the Service needs (activation, password recovery, order and balance notices);
• sign-in records: time, IP address and browser of each session and sign-in attempt, to keep accounts secure and limit misuse;
• the publisher's company details, balance, payments and charges, to provide the Service, invoice and meet our accounting obligations;
• an audit log of actions in the Service (who did what and when), to make orders, payments and stock changes traceable.

The legal bases are the performance of the agreement with the publisher, our legal obligations (such as tax and accounting records) and our legitimate interest in a secure and traceable service.

3. Data we process for the publisher

When a publisher enters or imports orders for its customers, we process the delivery name, address and contact details of those customers only to ship the order and handle returns, on the publisher's instructions and under the BookAhead terms. For this data we are the publisher's processor; the publisher is the controller and answers its customers' requests. We do not use it for our own purposes and do not contact the publisher's customers.

Sales history, stock and title data the publisher supplies are business data; they are used to provide forecasts and plans for that publisher only.

4. Who receives data

We use service providers that process data for us, each only as needed for its task:

• hosting and file storage of the Service;
• e-mail delivery (the mails the Service sends);
• Stripe, for online payments of the balance;
• our production network and carriers, for print runs and the shipment of orders;
• between the two companies above, the data each needs for the publisher's print runs, warehouse services and invoices in its region;
• Keepa and an AI model provider, for market data and AI readings per title: they receive title data (such as ISBN and Amazon identifiers) and public evidence, not personal data.

Some providers are located outside the European Economic Area, for example in the United States. Where personal data is transferred there, we rely on safeguards the GDPR recognises, such as the EU Standard Contractual Clauses or an adequacy decision. We may also share data where the law requires it.

5. Retention

Account data is kept while the publisher's account is active. Sign-in records are kept for up to one year. Payments, charges, invoices and the ledger are kept for seven years, as Dutch tax law requires, and for at least as long as US and Arizona tax law requires for sales in the United States. Delivery data of the publisher's customers is kept as long as needed for the order, returns and the publisher's records, and is deleted or returned when the agreement ends, unless the law requires us to keep it.

6. Cookies

BookAhead uses only cookies that are needed for the Service: one that keeps you signed in, one that protects forms against forgery, and short-lived ones that carry a message to the next page. We do not use analytics or advertising cookies.

7. Security

All traffic is encrypted, passwords are stored as one-way hashes, sign-in attempts are limited, and access within the Service follows each user's role. If a personal data breach affects you, we inform you and the supervisory authority as the law requires.

8. Your rights

You may ask for access to, correction or deletion of your personal data, ask us to restrict or stop processing it, or ask for a copy to take elsewhere, by mailing support@booksahead.ai. If you are a customer of a publisher, please ask that publisher. You may also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the authority where you live.

9. Changes

We may update this notice, for example when the Service changes. The version date at the top shows the current version; we announce material changes in the Service or by e-mail.